Hertz Global Holdings, Inc., the world’s largest car rental company, has agreed to pay $168 million to settle a class-action lawsuit filed by customers who were falsely accused of car theft.
The lawsuit alleged that Hertz had a systematic practice of falsely accusing customers of car theft in order to avoid paying for damages to vehicles that were actually stolen by third parties. The lawsuit also alleged that Hertz had a policy of refusing to return customers’ security deposits even after they had been cleared of any wrongdoing.
Under the terms of the settlement, Hertz will pay $168 million to class members who were falsely accused of car theft. The settlement also requires Hertz to change its policies and procedures for handling customer disputes.
This is not the first time that Hertz has been accused of falsely accusing customers of car theft. In 2018, company agreed to pay $49 million to settle a class-action lawsuit filed by customers who had been falsely accused of car theft in Florida.
The settlement of this latest lawsuit is a victory for consumers who have been falsely accused of car theft by Hertz. It is also a reminder that car rental companies should be held accountable for their actions.
In addition to the monetary settlement, company has also agreed to make changes to its policies and procedures for handling customer disputes. These changes include:
- Creating a new department dedicated to resolving customer disputes.
- Requiring employees to undergo training on how to handle customer disputes fairly and appropriately.
- Implementing a new system for tracking customer disputes.
These changes are designed to prevent Hertz from falsely accusing customers of car theft in the future. They are also a step towards ensuring that consumers who have been falsely accused of car theft are treated fairly.
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